Troubleshooting

Error when saving Theme Setup or Theme Design sections in Admin
If you get an error when you click the Save Config button while you are in the config section of the theme, please check the following:   Permission i...
Fri, Aug 14, 2015 at 3:51 PM
Troubleshooting Technical Issues
If you are experiencing a technical issue please follow the steps bellow before contacting our support service.   We will be able to help you only if the ...
Fri, Feb 3, 2017 at 6:29 PM
Some features don't work or give errors
Here's the list of possible sources of problems: Magento cache (or external cache) was not flushed after installation of the theme. You can se...
Mon, Jun 29, 2015 at 11:32 AM
Blank page after submiting a Review
After installing Magento you need to set the Rating Visibility in the Admin panel. By default, ratings are not associated to any store view and the submit o...
Thu, Sep 10, 2015 at 12:38 AM
How to fully disable a third-party extension
Due to the architecture of Magento 1.x, some third-party extensions can create conflicts with the extensions included with Intenso theme. If a third-party e...
Fri, Feb 3, 2017 at 11:04 AM
Blank page or 404 not found – when trying to open theme admin pages
Log out from Magento admin panel, delete all files in var/cache/ directory (to clear Magento cache), and log in again. ...
Mon, Dec 29, 2014 at 9:30 PM
There is no theme admin tab in the admin panel, or I get a blank page, or Access Denied error
Log out from Magento admin panel, delete all files inside the var/cache/ directory, clear the web browser cache and cookies for your store domain and log in...
Mon, Dec 29, 2014 at 9:31 PM
File permissions issue
Incorrect file permissions on your server may cause many issues. After uploading any files to your server in order to install themes or extensions you need ...
Fri, Feb 3, 2017 at 4:57 PM
"Package with this name does not exist" message is displayed when trying to enable the theme
This message could mean that: Theme files were not uploaded. Theme files are not in the correct place. There is a problem with file permissions ...
Mon, Dec 29, 2014 at 9:40 PM
After theme installation the store gives blank page or an error
Log out from Magento admin panel. Change the owner of the uploaded files to the web server user and set correct file permissions for them. Delete all files ...
Mon, Dec 29, 2014 at 9:43 PM