What's included in theme support
The theme includes support for 6 months from the purchase date. During those 6 months, we will provide the theme support services we’ve set out on this page. Response times can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided (see 'fair-use' later on).
If you’re about to purchase the item, you’ll have the option to purchase extended support, increasing the theme support period up to a maximum of 12 months from the date of purchase.
Answering questions about how to use the theme
During the theme support period, we will be available to answer your general questions about the theme and how to use it. For example, how do I get my homepage to look like the one in the preview? The response to this type of question can come in various formats including directing you to an already documented response (e.g. in the comments or this support site).
Answering technical questions about the item (and included third party assets)
During the theme support period we will be available to:
- Answer your specific questions about the features and functionality of the theme
- Provide some guidance on the way the theme is designed
- Help you with issues related to using the theme and getting the most value out of its functionality
- Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the theme, such as how they work and other technical questions
Help with defects in the theme or included third party assets
During the support period, you can report and discuss bugs and minor item defects with us, and we will be available to assist you with reported bugs. If appropriate, we may issue bug fixes directly to you as part of theme support. (If we decide to address a bug fix through a general version update, that update will be available to all buyers.)
The theme includes third party functionality or items from other authors such as plugins, image sliders or libraries. During the support period, we will be available to assist you with questions about third party assets, and to either help you to address particular issues with the third party asset or direct you to where you can find the solution.
Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
We will ensure the theme remains compatible if the software or platform version is updated. This includes if any third party asset included in the theme has a security update. Theme updates of this type will generally be delivered as version updates available to all buyers.
What's not included in theme support
Theme support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the theme to your specific requirements, we recommend contacting a Magento developer since we do not offer customization services or checking out the great service providers on Envato Studio.
Installation of the theme
Buyers have varying levels of experience with different software platforms and technologies and getting your theme up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of Magento, so theme support does not include help to install the theme on your server or on Magento. If you’re after installation services, please check out service providers on Envato Studio.
Hosting, server environment, or software
We are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the theme. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.
Fair-use, and other details
We believe our time is best spent using our creative and technical skills to build great new features and keep our theme up-to-date. We have outlined what item support is all about and we ask that you’re mindful of our time when making support requests. We suggest that before you ask for support, please read the documentation on this site and any additional information available on the Comments section of the theme page at ThemeForest to see if that information answers your questions.
We sell our products to many buyers, so the time taken to respond to your request can vary. If you’re waiting for an update or fix to a theme, it may take several days/weeks for our developers to properly fix, test, review and release. Occasionally we also take breaks (e.g. a vacation) from providing support. We will let you know of any extended breaks via the Support and Comments tabs on ThemeForest.