Since you have purchased Intenso Theme through ThemeForest marketplace, refunds are ruled by the Envato Market refund policy.


Envato Market will generally only offer refunds if the theme you purchased is broken, malfunctioning or corrupt, or doesn't work as described.


Before requesting a refund

It's important to keep in mind that there is often a difference between an item that is broken and a situation where you are receiving an error message.


Error messages could be related to an incorrect setup, configuration or software and as a result the item is not working.


Before you request a refund from Envato it's vitally important that you have first:

  • Read Intenso's installation guide and documentation.
  • Read and search our item comments page at ThemeForest, as this may answer your question.
  • Submit a ticket if you need support with the theme.
  • Using the theme for it's intended function and purpose, which is outlined in the theme's description - eg. correct software version.
  • Opening a dispute or chargeback, will not speed up your refund request.

Please Note: As the theme you are purchasing is digital goods, by downloading the theme you have taken ownership of the theme, and we cannot offer refunds or exchanges due to a change of mind.


If you are unsure, it is you the "buyers" responsibility to ask us questions before purchasing. To make sure the item is suitable for your project and is compatible with your hardware or software.