If you're having trouble downloading the theme, below are some common troubleshooting tips that may help.
- Clear your web browser's cache. Here's how to do it with Google Chrome, Mozilla FireFox, Internet Explorer and Safari.
- Check if you have any firewall or anti-virus software running which might prevent a successful download.
- If you're using a wireless connection, plug your computer directly into the router/broadband modem.
- Try downloading the file again using an alternate browser or computer.
- Check your router to see if you have any content filtering enabled and temporarily disable it.
- Check with your ISP to make sure that you haven't exceeded any download limits.
- Try downloading the item via a proxy or a VPN service.
ThemeForest recommends against the use of download managers when downloading your purchased theme.
If you still can't download the theme please contact Envato Market Help with the following information:.
- Name of the theme (include this link: http://themeforest.net/item/intenso-advanced-magento-theme/11570037).
- The Envato Market username your purchase was made from.
- A brief description of the problem e.g. download stops half way through, error message, etc.